FAQs

1. How can I place an order?
To place an order, select the products you want, add them to your shopping cart and follow the instructions to checkout.

2. What payment methods do you accept?
We accept various payment methods including credit cards, PayPal and bank transfers.

3. How much are the shipping costs?

Domestic deliveries (Germany):

• Order value up to 30 €: 5.00 €
• Order value over 30 €: Free

Deliveries abroad:

• Order value up to 50 €: 12.00 €
• Order value over 50 €: Free

4. How long does shipping take?
Shipping usually takes 2-4 business days, depending on your location and product availability.

5. Can I cancel or change my order?
Orders can be cancelled or changed within 12 hours of placing the order. Please contact our customer service.

6. How can I return an item?
You can return items within 14 days of receipt. Please contact our customer service for further instructions.

7. What should I do if I receive a damaged item?
Please contact us immediately with photos of the damaged item so that we can help you as quickly as possible.

8. Do you offer gift vouchers?
Yes, we offer gift vouchers. These are available in various amounts and can be redeemed in the shop.

9. How can I contact customer service?
You can contact our customer service by email or via the contact form on our website.

10. Are there any discounts or vouchers?
Yes, we regularly offer discounts. Subscribe to our newsletter to ensure you don't miss any offers!